Question 1

What happens if I am late?

Accepted Answer

Understandably life does get in the way and emergencies happen. If you are running late and know you will won't make your booked treatment time. Please call ahead and let the clinic know.

If you are going to be slightly late then there is a small buffer time between the next patient. However there may also be room to move your appointment time down in some cases.

If you are 10 minutes behind you will be contacted by phone to see if you are on your way. Please note, running behind does mean your treatment time is less. Your session time starts from the booking time arranged prior.

NOTE: NO SHOWS and cancellations due to running late will be charged the full rate of the session.

Question 2

What does the entrance look like?

Accepted Answer

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Question 3

How do I enter the building?

Accepted Answer

You enter from Collins St. On the left is R. M.Williams and on the right side is Husk. The entrance door is a double dark green door that will be open.

The times before 9am, the doors are locked for security and you will need to buzz the clinic when you arrive to be let in. Please don't try and use the keypad. It is only for building business owners.

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Question 4

Are there waiting areas?

Accepted Answer

Yes. The main area of the psychology centre has a small waiting area for patients. This is a quiet waiting space and there is always seating available in a Covid safe arrangement.

Question 5

Where on level 3 is your clinic located? I can’t see any signs.

Accepted Answer

The clinic is located within the Melbourne Psychology Centre. It is on Level 3. It is a shared waiting area.

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Question 6

Can my partner/carer sit in with me for the session?

Accepted Answer

Yes. If you require to be present for your child or request your partner / carer be present during the session. Then there is space in the treatment room. Alternatively there is the option for waiting i the reception area.

Question 7

Im bringing my child in for the treatment? Do I have to be present?

Accepted Answer

If under the age of 18yrs we require that a presenting parent guardian be present for the initial consultation and treatment also if they wish to sit in.

Consent to treatment will require a guardian / parent signature in agreement to the policies and outlines for treatment.

Question 8

What is the code on my confirmation booking used for?

Accepted Answer

This code is for the door to the psychology centre on level 3 where the clinic is located. It is a silver combination keypad that you simply push the code and twist the handle to access.

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Question 9

Can I claim my Health Insurance rebate?

Accepted Answer

Yes you can claim your health insurance rebate. But not on the spot. The third party facility to do so is not carried by the clinic.

Claiming can be made once payment has been received. You will receive an invoice with your corresponding health insurance provider in which you upload to their member portal for claiming benefits.

If claiming for multiple sessions then let the clinic know so a bulk treatment statement can be emailed to you for this. Remember your rebate claim is individual and the clinic has no control of this.

We do not work with the health insurance providers. Your entitlements need to be known through your policy that you take out.

Question 10

How can I pay? Do you accept all credit cards?

Accepted Answer

You can pay via any means you have. All cards are accepted. Bank transfer is acceptable also.

Should you require further time to organise funds, a generated invoice through Square will be issued with a small fee in which you can pay online.

Question 11

Are there bathrooms available when I arrive?

Accepted Answer

The bathrooms are separate. On level 2 is the Female and on level 3 is the Male. The keys are located in the reception of the clinic on the desk. The female bathroom is inside the entrance to Rakis Hairdressing. It is always open except outside of business hours. In which you need the female bathroom key.

Question 12

Do you consider religious and sexual privacy?

Accepted Answer

All privacy and consideration to any religious faith is taken into importance. At time of consultation please notify the practitioner of this so the required actions can be made. Everyone is welcome to receive treatment in a safe space.

Question 13

Can treatments be done through clothing?

Accepted Answer

Generally acupuncture is done with the area to be utilised free of restrictions and clothing. This is a safety precaution and also a comfort measure. During the session you will tend to move around slightly as you relax. Also you may be required to move affected parts of your body with points in.

Having clothes on will not allow the needles to hold their place and pose a danger. Cupping is done directly to the skin as is gua sha. Some manual techniques of tuina, massage, stretching and acupressure can be done through clothing.

EDUCATION IS KEY TO HEALING